We collect your information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.
As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.
We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law.
We also process your information to determine whether you may be interested in hearing about our Deliveroo for Business service and, if your employer signs up for Deliveroo for Business, to make this service available to you.
Where you have given your consent or where we have a legitimate interest for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services, or Deliveroo initiatives that may be of interest to you and we may contact you to do so by email, post, phone, or push notification.
We use online advertising to keep you aware of what we’re up to and to help you see and find our products.
We conduct fraud checks on all customers. Where we believe there may be fraudulent activity we may block you from placing an order and using our Sites.
We will not retain your information for any longer than we think is necessary.
The information we collect about you will be transferred to and stored on our servers located within the EU. We are very careful and transparent about who else your information is shared with.
We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected.
Subject to applicable law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the Contact Details set out above. For additional information on your rights see the Information Commissioner’s Office website at https://ico.org.uk/your-data-matters/.
If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Roofoods Limited, The River Building, 1 Cousin Lane, London, EC4R 3TE, United Kingdom